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December 02.2025

2 Minutes Read

Using AI to Spot Crimes in Prison Calls: What SMBs Must Know

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AI in Prison: A Double-Edged Sword for Inmates

Imagine being in a situation where every word you say could be analyzed by computers. That’s the reality for many inmates in the United States. A telecom company known as Securus Technologies is using artificial intelligence (AI) to monitor phone calls made from prisons, hoping to predict and prevent crimes. This is a significant shift in how we think about privacy and security within correctional settings.

How Does It Work?

Securus Technologies has developed an AI model trained on years of recorded conversations. By scanning phone calls, texts, and emails, they aim to identify discussions about potential criminal activities. This technology has been under development since 2023 and focuses on various facilities across the country, but especially the Texas prison system. Prison officials believe that by analyzing communication patterns, they can intercept plans for crimes like gang activities and human trafficking before they happen.

Concerns of Overreach and Privacy

However, this raises serious ethical questions. Critics argue that AI systems lead to invasive surveillance, arguably infringing on the civil liberties of inmates. Bianca Tylek, an advocate for prisoner rights, has raised concerns about coercive consent, noting that inmates have little choice but to accept the terms of these monitored communications. Even though these conversations are recorded, it is not clear if inmates fully understand that their data could be used to train AI systems.

The Legal Landscape: Balancing Safety and Rights

The lack of strict regulations surrounding this technology further complicates the issue. Courts have often fallen behind in setting limits—creating an environment where AI surveillance can thrive without sufficient oversight. Recent changes proposed by the FCC have also ignited debates about who should bear the costs of such surveillance systems, highlighting the tension between safety measures and the rights of the incarcerated.

What Businesses Can Learn

For small and medium-sized business owners interested in AI technologies, the situation in prisons serves as a crucial learning point. It demonstrates the need for understanding ethical implementations of AI. While AI can bring efficiency and predictive capabilities to your business model, it is vital to consider how the data you collect is used and who it may potentially harm.

As technology continues to advance, the implications for privacy and ethics will become even more pronounced. Stay informed and ask the critical questions as you explore AI solutions in your own businesses.

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Using AI to Spot Crimes in Prison Calls: What SMBs Must Know

AI in Prison: A Double-Edged Sword for Inmates

How Does It Work?

Concerns of Overreach and Privacy

The Legal Landscape: Balancing Safety and Rights

What Businesses Can Learn

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